While logged in one can capture the trace logs using the following instructions:
Located in the Main window (?)
Help. You can retrieve your logfiles by clicking the retrieve logfiles button
. You can click the dropdown next to the button and you can choose to select the specific day or to send all. Once you have chosen the day click the button and your logfiles will automatically be sent to a zipped folder and will pop up in your file explorer. Simply put that zipped folder where it is easy to locate like your desktop and then email it to
[email protected] NOTE: You need to be on the current version of T4 to access this button.
If you do not have that button you can use the following method to retrieve the logfiles.
- From Main window click the (?) or help button.
- On the Help and Support dialog click View Support Logs.
- Explorer will open.
- Zip the Trace folder.
- Attach the zip file to an email and email it to our support.
If you cannot login, you can access them by going to C:\Users\"your windows user"\AppData\Local\CTS\Live\Trace
Your RTD log files can be accessed by going to C:\Users\"your windows user"\AppData\Local\CTS\RTD\Trace